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Shipping

It’s important to us that you receive your order as expected!

We ship throughout Canada and United States. Orders usually leave our facility within 1 to 2 business days. Our website offers various flat rate service options from Canada Post to choose from. (see note below about flat rate exceptions.*) If you wish other shipment options, or you are outside Canada and United States,  please contact us to place your order.

Please note that you are responsible should extra taxes, import or customs duty charges be applicable at your location.

Shipping charges billed to you on your order are as follows: (Shipping times indicated below are approximate, and apply after your order leaves our facility. We cannot be responsible for delays caused by foreign Customs).  
 

  • CANADA:
    - Regular Parcel (4-8 business days) flat rate $15.00
    - Xpresspost (2-4 business days) flat rate $28.00
    - Priority Next A.M. call or email for rate
  • USA:
    - Expedited Parcel (8-10 business days) flat rate $20.00
    - Xpresspost (4-5 business days) flat rate $35.00
    - Priority Worldwide (1-2 business days) call or email for rate
  • Orders outside Canada and US, please contact us for information.
  • * Exceptions: Occasionally, certain large items, remote destinations, or other factors may incur additional shipping charges, in which case we will notify you in advance for approval before shipping

Taxes billed to you on your order are as follows:

  • CANADA: As per Canada Revenue Agency regulations 
  • UNITED STATES: no taxes applicable

Please let us know if you have any comments on our services or shipping procedures.

Money-back guarantee

In order to ensure your satisfaction, we offer a 30-day money-back guarantee on most products, as follows:

JetsEtc.com warrants its merchandise as satisfactory for intended purposes, and offers a 30-day return policy; If the customer is not satisfied within that time period, Jets Etc. will either replace an unsatisfactory product, or refund the purchase price (less shipping charges) – provided that the goods are returned prepaid and in like-new condition, in their original packaging. Some products may be guaranteed longer (see warranty information, if any, enclosed with merchandise).

Items accepted for refund are subject to a 15% re-stocking fee ($10.00 minimum), unless the reason for return is because of an error made by Jets Etc.

Refund policy does not apply to non-stock items which have been specially ordered at the customers' request. Guarantee is limited to refund of purchase price only. Guarantee does not apply to pumps or electrical items which have been installed and used, or items which have been damaged, or otherwise subject to abuse, misuse, or other events beyond our control.  

The Customer is responsible for all costs involved for returning the merchandise to our facility.  No returned goods will be accepted without a Returned Material Authorization (RMA). Returned goods from the USA must be sent by United States Postal Service only – we will not accept packages sent by courier services, unless all charges, including Customs clearance and brokerage have been “prepaid” by the sender